Globe responds to GCash scams
February 18, 2009
The last two weeks have been busy for me at my day job that I didn’t find the time to update Pinay and Money. This week is no different as I am still swamped with meetings but I tried to make time to update the blog.
If you are an eBay member like me, you might know someone who has been scammed by bogus sellers. And because eBay Philippines is still in its toddler stage, the auction site still lacks many security features that can go after bogus sellers. In one of the discussions I followed in eBay’s discussion board, eBay member lost_serafin posted that Globe has issued an advisory for those who have been scammed via its GCash facility. This is the email that lost_serafin received from Globe’s Customer Service:
Thank you for bringing this to our attention. Due to legal issues, there is a specific process we follow for G-cash complaints. For proper handling of such complaints, fill out the attached Gcash complaint form. Please accomplish 2 copies of the form (one for the business center; one for the complainant). Submit one copy to any Globe Business center. Have the other copy notarized and return it to the business center within 48 hours from the date of complaint or the next business day if the complaint was filed on a weekend or a holiday.
You shall also be asked to present the following:
a.) valid ID
b.) G-Cash Acknowledgement receipt (GAR)
c.) G-Cash Service Form (GSF)
d.) Official receipt (if applicable)
e.) G-Cash SMS confirmation (for P2P transactions)
The business center shall then validate the contested transaction and shall do the necessary actions. Thank you.
Sincerely,
Jenna Babasa
Globe Customer Service
This is the GCash Complaint Form that you can fill out if you paid a seller via GCash and that seller happened to be a scammer (download form).
Thank you to lost_serafin for emailing me the form. We hope this is a start for the eBay community to weed out scammers.
Entry Filed under: money tips. Tags: blog, customer service, ebay, gcash, globe, Pinay and Money.
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1. Jehzeel Laurente | February 25, 2009 at 6:29 am
Sana ma trace nila yung scammer. I think fake names at address din yung ginamit sa Gcash. Wah! Buti nalang di pa ako na scascam sa ebay, katakot ~_~
2. pinayandmoney | February 26, 2009 at 1:53 am
i agree. it’s so easy to open a gcash account and the last time i checked, globe doesn’t require IDs to register. a simple text message can allow anyone to open a gcash account, regardless whether his personal details are correct or not.
3. Holly Ivy | March 6, 2009 at 2:32 pm
nagcomplain nko dati..i even submitted a police report and complaint letter that had been notorized but then hanggang ngayon wala pa din akong refund..its been 4 months na..haay..
4. pinayandmoney | March 6, 2009 at 3:27 pm
i’m sorry to hear that holly ivy. i really, really hope there will be stricter measures to penalize scammers.
5. athena maquinay | March 8, 2009 at 8:54 pm
I’ve been scammed in multiply few months ago thru gcash.can i still file my case so u could help me?it was quite a big amount i transacted.thanks!
6. pinayandmoney | March 9, 2009 at 8:08 am
i’m not sure but you can still probably file a case with globe if you have the necessary documents.
7. jhoy catameo | March 22, 2009 at 5:18 pm
I sent money thru gcash last March 19, 2009 amounting to P2270.00 for a specific item. I was surprised because the person that I sent the money to replied that she already shipped the item already. But the next day I asked her the tracking number but she didnt even bother to reply at all. And now she was unreachable and contactable at all. So goodbye P2270.00. i know its my fault that I trusted the person. But this has to stop. I just wanted to share this and give them a feedback that PLEASE give us protection…..mostly to buyers and sellers who just wanted to earn extra money and buy stuff online for convenience…..Gcash is very convenient to send money and to receive money…..i told sa customer service ng globe na sana there is a way that you could do for us kasi we are using your service mainly regarding money…..i hope they could do something about it….it is really scary!!
8. scammed??? | May 20, 2009 at 4:56 pm
OMG!!! i remitted just 2 days ago!!! and now!! the whole day no package arrived and i havent received the unit the i just settled through phone!! im so stupid!! but F**K those who scam!!!!! thanks for this post!!!
also, please help.
I only sent messages to 2 people through ebay’s “ask seller a question” button, then one replied and is in constant communication with me, the other one is the one im feeling is a scammer… but they both texted me after I have just sent them the message from ebay. I requested through ebay’s “request seller’s contact info” and lo and behold!!! its a different name and number? how could this happen? how did this scammer know that I contacted the seller through question, and even know what item im looking for… now im so confused…..
9. pinayandmoney | May 21, 2009 at 3:22 am
how many feedbacks does the seller have? did you transact outside ebay or the auction hasn’t ended yet when you paid? what’s the username?
please visit our new home at http://www.pinayandmoney.com
10. scammed!!! | May 21, 2009 at 11:28 am
Hello pinayandmoney…
3rd day as of payment and still no response… by this time i have already concluded that I have been scammed (see the change in my username).
I think i already know what happened since I feel that reporting this wouldnt help me whatsoever (what do you guys think?should i report to gcash and fill up the form? report to ebay?) anyway… it sucks… really.. its my first time to be scammed…im an occassional buyer and seller of items and i’ve always looked at ebay, tipidpc, bidshot and all the rest for selling or buying items apart from going to specialty places like greenhiills etc…. i do hope all responsible ebayers, auctioners and all that take action in conserving the integrity of these sites….. because as you can see, and im sure many who were scammed feels this too.. we are dismayed, disappointed call it what you may…im sure its all negative…..
so pinayandmoney going back, sorry for the outburst of sentiment….. this is what happened… i saw an item (call it item P) Item P normally sells at 8k and i saw the starting bid at P5k…. then i sent a message to the seller…
THE MISTAKE THAT I HAD IS MY SIDE OF VERIFYING THE SELLER…. because…because…because….. when i sent the message to the seller through (ask seller a question) I THINK, IT WAS AUTOMATICALLY POSTED IN THE ITEMS LISTING and I mistakenly gave my number….
If my paranoid instincts are true and correct… (which is now clearly becoming true) the scammer so my post, so my number, so how interested i was in buying Item P, and texted my minutes after i sent the messaged through ebay….
now i assumed it was the same seller….. and the Freaging smart scammer whose soul is burning for a little amount of P5.5k (you will rot in hell scammer…so cheap…. so cheap…. call me stupid but bahala na si Lord sayo, and if also the police will help) the smart scammer is constantly watching the item and I thought he/she was the seller (all.good.finds – im sorry for disturbing, but i hope u responded to my message through text right away,it would’ve helped)
and so…. i was mistaken… i did not verify,…. i sent the money through gcash…. This is an Outside Ebay transaction…so no help in reporting to ebay…….
i dont know if he/she (the scammer has a username but please be warned of these numbers….
Number i contacted Erick versoza – 09062179348 (if you are not a scammer prove it) from 1302 madison bdlg taft (he claims this was his add when he was still a student….
and also Edwin Versoza 09278869734..this is his brother, i remmited the gcash payment here…
and oh by the way!!! F**K you globe/gCASH FOR not personalizing your gcash facility!! stupid because this is money transfer facility! CONGRATULATIONS, YOU HAVE JUST CREATED THE PERFECT GROUND FOR SCAMMERS AND THIEVES to play around with us measly innocent human beings!!!!! kudos to Smart for thinking Ahead with their smart money!!!
SO there… be warned… i am now officially scammed!!!
Thanks F*ck*ng scammers for making my ebaying very interesting… i wont hope that you rot in hell… you are rotting in hell….
thanks pinayandmoney for inquiring and for the concern!! more power to ebayers but i hope!!! we make a move otherwise…. we can risk the integrity, security, and even lose our market!!!!
Let’s all wake up! neighbor’s watch? i dont know!!! but lets all protect our means of trading!!!
11. scammed!!! | May 21, 2009 at 11:31 am
corrections*
Paragraph 5
“so” is actually “saw”… sorry im infuriated right now….
12. noodle | June 3, 2009 at 1:13 am
i may have been scammed too =( i paid for an item 2 days ago and still havent received anything. i hope globe will be able to retrieve my payment…
13. Rose Anne | June 18, 2009 at 9:04 am
eh pano pag nakuha na ung pera sa gcash? may pagasa pa bang mabalik sayo ung pera?
14. pinayandmoney | June 19, 2009 at 4:37 am
rose ann, i doubt na mababalik sa iyo yung money. sorry. you can try asking globe.
15. Rose Anne | June 19, 2009 at 8:44 am
tumawag na nga po ako sa globe, pinpatrace ko ung number na pinangtxt nya sa akin, pero wala daw silang ganun… di na nga yata mababalik money ko, ok lng sana di na mabalik pero gusto ko mahuli na siya para wala na siyang maloko tulad nung mga nagcomment dito..
16. pinayandmoney | June 20, 2009 at 1:00 am
i assume the # was prepaid? if you made an over-the-counter payment, i think you can use to file a report at NBI.
17. Rose Anne | June 24, 2009 at 8:04 am
hi po!!!
nabaik na po ung pera sa akin..
tnx for advices =)
18. pinayandmoney | June 24, 2009 at 12:52 pm
hi, rose anne. that’s great! please share how you were able to get your money so you can inspire others and give them hope.
19. Khristel | July 18, 2009 at 10:42 am
hello there!
i was also scammed thru gcash.
i purchased an item online.
Paid the amount through gcash.
At first, the transaction seems okay.
nagfofollow-up.
After the date of the supposed to be delivery date, she told me that the shipment was delayed.
SO, i said it’s ok.
After 2 days, i called her up. It rang, but no one answered. After that, i tried to call again but it can no longer be reached.
Here is her number: 09278643470
NAME: NECY GEN BISARRA
ADDRESS: 437 MARVILLE SUBD., BAGUIO CITY, BENGUET
I wish there’s a way to protect consumers from these kind of transactions.
20. antifraud99 | July 29, 2009 at 11:01 am
Hi guys I have a tip to all buyers who use GCash. BEFORE you send GCash to your seller, try to visit the neareast Globe Buisness Center or call the GCash hotline (2882 for globe/TM cellphone or (02)7392882 for landline) and ask the CSR if the seller’s GCASH registered number is KYC validated in their system. KYC stands for Know Your Customer. If yes, this means your seller’s identity is already established by Globe, the chances of fraud/scam is minimal. However, if your seller’s GCASH account is not yet KYC validated, chances of fraud/scam is HIGH.
21. pinayandmoney | July 29, 2009 at 1:46 pm
antifraud, thanks for the advice. i hope this helps.
22. maan | August 22, 2009 at 10:21 am
i just scammed yesterday. quite a big amount. can i trace the add of the client if its really exsting? i hope it is coz glbe ask for valid IDs right?
23. pinayandmoney | August 23, 2009 at 1:31 am
maan, ask globe for the details.
24. jen123 | September 27, 2009 at 2:57 pm
galit talaga ako, i’m just a reseller of geo contact lens, i was really scammed by this person ALYSSA MELANIE LOZANO.
check her site http://www.missamonlineshop.multiply.com
ganda nya P2500.00 pa nkuha nya sa akin..leche xa..
sinabihan pa nya aku “as if ma trace ko xa”
ang sa akin lang ay ung money ibinayad ko sa kanya ay money ng buyers koo..
can u pls help me get back the money?if theres any way?
25. mico | October 11, 2009 at 7:54 am
sana maka tulong po to sa lahat.
i’m new to this whole online buying thing so i don’t have much experience with online transactions. partly na rin kasi natatakot akong manakawan (just like anyone else). the only transaction i’ve considered so far is buying some anti-virus license online and luckily i didn’t encounter any problems with my credit card afterwards.
anyways, i’m doing a bit of research on the whole gcash process before i get into it; that’s why i stumbled upon this site among others. mukhang madami dami ngang nananakawan through gcash.
prior to this i landed that “gcash click!” site. read through it a bit and it seems like a good system. i didn’t go through the details but what i thought was interesting is that this gcash service is tied up with a dedicated courier and that before your money get’s released (to the seller) the delivery guy will have to confirm acceptance of the buyer’s receipt of the item. so parang COD lumalabas. bagong racket yata to ng Globe e. i haven’t been able to find much about this in discussions.
i just thought i’d share this bit of info to those who use GCash and hopefully someone can confirm if it is indeed a good system.
hope this helps.
cheers.
26. pinayandmoney | October 13, 2009 at 4:49 am
thanks for visiting the site, mico. initially, i think few people use gclick. delbros, the courier partner of gclick, is not yet reliable in delivering the items. based on initial feedback, it takes at least three days for an item to be delivered within the country. so medyo hindi pa siya ginagamit ng online sellers. but i think if gclick uses other couriers, there’s hope for us.
27. mico | October 21, 2009 at 10:28 am
@pinayandmoney
Hi Rochelle, sorry to be so inquisitive, just hoping to get more insight on things.
is delbros not reliable just because of the 3 day delivery time? other than that, does gclick have any other drawbacks? aside from the relatively higher shipping cost which i noticed. but considering the security and convenience it can provide, isn’t it a good enough option?
are there any other services out in the market similar to gclick?
thanks Rochelle, hope you don’t mind my asking.
cheers!
28. pinayandmoney | October 22, 2009 at 1:13 am
hi, mico. so far, based on the feedbacks for glick, that’s the only major concern–using delbros as partner. but in terms of security, parang wala pa akong nakikita. i’d be sure to post something here pag may nadinig ako.
so far, the delivery time lang of delbros ang issue. for online sellers kasi, critical yung delivery period because buyers tend to get annoyed pag matagal nadeliver sa kanila yung items. immediate na naiisip nila is baka nascam sila. but i do hope that gclick starts including other couriers soon.
29. mico | October 22, 2009 at 1:28 am
Thanks Rochelle!
Sana nga. gclick seems promising.
Salamat ulit!