Another complaint about BDO
October 4, 2009
Regular readers of Pinay and Money know my worst experience with a BDO manager. Recently, a friend posted a very frustrating experience with BDO. My friend gave me permission to repost this in Pinay and Money.
BDO sucks big time
Why?
Just a couple of days ago, a close friend made a cash advance on her BDO credit card. The ATM did not dispense any money even if it was online and it was just newly “fed” with bills. Yet, the money was deducted from her account. Sweet, ain’t it?
So, she made the necessary calls to the ever-so-nice and efficient (yes, I am being sarcastic) people at BDO. The first person my friend was able to talk to told her that it would take 7-10 banking days to get her money back and that she would just have to wait because it was “the process.” My friend obviously got pissed so she asked to talk to the supervisor, hoping for a better answer other than “because it is the process.”
The girl made my friend wait for a god 15 minutes and never got back to her again. To even make things worse, when my friend followed-up the following day, she finds out that her report was not logged in by the girl she talked to. AND SHE WAS GIVEN WRONG INFORMATION REGARDING THE PROCESS. BDO employs really efficient call center agents, no?
Wait. It gets better.
Apparently it doesn’t take 7-10 days to get the money back. It takes 75 BANKING DAYS TO GET THE MONEY BACK. You read that right. 75 BANKING DAYS to get your money back. That’s a good two and half months. Considering the many holidays that are coming, it will take my friend up to 2010 just to get her money back. Wow. Quite a lot of time considering she doesn’t even get to charge interest from BDO for each day she has to wait.
Now where is the fairness in that? Credit card companies charge you exorbitant penalties if you pay a day late. AND YOU CAN’T EVEN CHARGE THEM FOR SOMETHING LIKE THIS!!! Tell me, where is the fairness in that?! And their excuse is because: it’s the process. What sort of banking process requires 75 banking days to do, when it takes them no less than a day to call and pester you to pay up your credit card bills when you are a day late in paying? Really sucky process if you ask me.
And their tag line goes, we find ways.
I say BDO sucks big time.
Entry Filed under: Banking, Reviews. Tags: BDO, cash advance.
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1. teeyah | October 4, 2009 at 10:28 am
Happened to a friend, too. Her money was not dispensed even if the receipt says so. Took her a long while to retrieve the money. This is the reason why I’m not getting an account with BDO ever. Thanks for sharing.
2. pinayandmoney | October 6, 2009 at 7:57 am
hi, teeyah! thanks for sharing your friend’s experience, too.
3. marsheemarsh | October 8, 2009 at 5:51 am
sheesh good thing i read this. i thought BDO was all good. thanks for the post
4. akel | October 22, 2009 at 11:07 am
shocks its a long wait for your money.
lucky for those who have extra money in them but so bad for others tsk tsk tsk
thanks for sharing this. i might withdraw our money from the bdo
ngats
5. pinayandmoney | October 24, 2009 at 3:21 pm
@marsheemarsh, BDO has its own pros. i myself maintaiins a checking account with them but i guess fairview branch is one of the few BDOs who provide decent service.
@akel, you’re right. it’s a long wait. and i wonder, while they’re waiting for the money to be returned, will they be charged with an interest?
6. getsnits | November 9, 2009 at 3:43 am
i once had a savings account with bdo and only maintained it for 9 months because
1) the tellers in the branch where i opened my account were very masungit
2) when you make transactions via any bdo branch there is always a very long line and very slow service probably made worse by some tellers exchanging stories while processing transactions
3) i experienced the same story above when i made a withdrawal from an atm machine
4) my mom who always goes to their bank to pay her credit card bills wears only pambahay, a lot of times get snubbed by the tellers and almost always assists someone who is better dressed
SHEESH!!
7. jen | November 24, 2009 at 4:36 am
ay oo talagang masungit.my husband wants me to send a report…or complain with the staff of bdo t.alonzo branch sta.cruz. seafoods dealer kami and shempre malapit sila sa palengke and mabaho yun ayaw nila iassist is hubby….wala kami account sa branch na yan.just that kelangan namin magbayad ng fare sa cebu pacific. No choice…
Deadma daw talaga. Di lang yan once nangyari.basta mga tauhan namin pinapapunta namin ganyan sila Mga bastos.
Maayos lang damit niyo mukha kayong malinis pero pwe…oo nasa palengke kami pero kami may sariling pera. Kaya namin kitain yan sweldo niyo sa isang buwan sa loob lang ng konting araw. Ang yayabang.