P&M’s Take on Bogus Buyers

January 23, 2010 at 1:29 am 24 comments


I’m a member of a few Multiply groups and everyday, I get email notices of blog entries. Aside from “For Sale” posts, I often see “Bogus Buyers/Sellers” posts.

As an online seller  and buyer, I can relate to a lot online buyers who get scammed by sellers. We work hard to earn money and we end up losing it because of crooks who want to earn quick bucks.

But buyers are partly to blame. Buyers must exercise common sense and prudence when buying online. The old cliche still works. If it’s too good to be true, it must be.

But my beef is really those blog entries ranting against bogus buyers.

If it’s in eBay, fine. When you bid on an item on eBay, it is considered a contract and, just like in any contract, you must honor what’s stated there. Because eBay takes pride in its feedback mechanism, eBay requires that winning bidders pay the sellers. And eBay has a resolution center for sellers with buyers who didn’t pay for the items.

But whether you have a non-paying buyer in eBay, Multiply or any other online store, why rant publicly about them? Why bother posting all the private information of the buyer? Why raise hell against those who didn’t push through with the transaction? Why waste a lot of time and effort against that one person.

Sellers, when you rant about your customers, it tells the world what kind of seller you are. It says a lot of what kind of customer service you bring. And as a buyer myself, I wouldn’t buy anything from you. I wouldn’t even inquire lest I be accused of being a bogus buyer.

Here’s the thing. I find it disrespectful of sellers to post the names of their “bogus buyers.” Personally, if a buyer chooses not to buy your item, it’s her choice and all you should do is move on. Even if she promised to buy, it’s not a sale until you get the payment.

If the idea of a “bogus buyer” does exist (except in eBay), then I guess it would also be okay for brick-and-mortar store owners to also shout from the top of their lungs if someone enters their stores, try out their wares, and then leave.

Please, sellers, grow up! There are other buyers out there who may be interested in your items. If you rant against a “bogus buyer” for not buying your wares, maybe she was right for not paying you. With an attitude like that, who wants to be your customer?

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24 Comments Add your own

  • 1. kuripot sr. supervisor  |  January 24, 2010 at 3:59 pm

    mmm…i occassionaly shop and sell at ebay and have maintained a 100% positive feedback since 2006 and encountered only one bogus or rather joy bidder in the span of 4years but i never did force that buyer to buy the item nor did i report it to ebay. i didn’t report it cause it was just a waste of time destroying other people’s reputations. i later found out under his profile that he bought another pair from another seller . was i pissed? yes, why bid if he didn’t intend to buy it and he was bidding almost the same pair from another sellers? sticky fingers? maybe, but i realized that it was his freedom to choose and even if he bid and was binded by a contract …err…there was no contract perse siince there was no exchange that occured. i could have report it to ebay but i choose not to and that doesn’t give me the right to destroy his name by posting it. maybe all i wanted was the truth. if buyers would just come clean and give an honest answer maybe sellers would understand. althought ebay sellers really hate joy bidders since the item should again be relisted for others to bid and to earn a good profit.

  • 2. pinayandmoney  |  January 25, 2010 at 7:34 am

    hi, kuripot. i understand it’s quite frustrating for sellers to encounter joybidders. tama ka, dami niyan sa ebay. but you’re 100% correct. it’s an absolute waste of time to destroy other people’s reputation online.

    best of luck in your ebay business. i hope you encounter more responsible buyers. :)

  • 3. gengen  |  February 9, 2010 at 1:00 pm

    ako din, i don’t understand or agree bakit kelangang ipalangandakan ang mga detalye ng buyers. mapa multiply o ebay, di ako nagpapapikon. no reservations. kung wala kang pera ngayon, e di bumalik ka na lang kapag me pera ka, kesa mangunsumi ako at umasa! why will i give you the satisfaction na maasar ako?! buyers have all the power in the world – they have the money. so kung ayaw mo ng joybidder – huwag kang magpareserve.

    (di naman ako galit, nagpapaliwanag lang :))

  • 4. Gift Nook  |  February 15, 2010 at 1:51 pm

    I super agree with you! If I may add, it’s actually against the terms and conditions of Multiply to expose the personal info of another individual for the purpose of humiliating them.

    what i can’t take pa is the fact na parang ginagawa ng pang-blackmail para lang makabenta sila. common na sa mga terms and condition ng sellers makabasa ka ng “no cancellation of orders or else you will be posted in our bogus list”

    I tried to call Multiply’s comment on this before. You can read them here http://multiplysellers.multiply.com/notes/item/49

    btw, maybe you can post this sa officiallybanned. malay natin may mahimasmasan.

  • 5. pinayandmoney  |  February 16, 2010 at 6:53 am

    @gengen and gift nook, thank you for your comments. i agree 100% with your comments. i think humiliating a potential buyer tells more of the kind of person the seller is rather than an insult to the buyer.

    @ gift nook, officially banned is actually the inspiration behind this post. i blogged about the site before because in its early days, the blog entries are about scammers. later on, i got disappointed to see that it has become a venue to badmouth potential buyers,

  • 6. Gift Nook  |  February 21, 2010 at 12:49 am

    may I post this on the officiallybanned group? and have a link to this page?

    they need to read this. to knock the sense in them hopefully.

    hope you’ll say yes.

  • 7. pinayandmoney  |  February 21, 2010 at 2:02 am

    @giftnook, yes, please feel free to link this. thanks! :)

  • 8. Cookies  |  February 23, 2010 at 9:59 am

    ya, tama kahiya din if you posted others profile, sa market, people come and go and asked for price and make tawad portion and others, dito naiba lang ng settings nasa online lang. just think of it first before you do something else. when i was working in the food chain, sa party reservation were telling them na after ganitong araw pag di kayo bumalik, ioopen namin ang slot sa iba. or in other way kung ayaw mo sa price ko take it or leave it. kasi parang ang nangyayari e umaasa kaagad na pera na yung reservation.

    wishing my point po ako..hihiihi :D

  • 9. pinayandmoney  |  February 23, 2010 at 11:39 am

    @cookies, i truly get your point. if it’s okay to rant against buyers, eh di sana puwede ninyo din ipaskil sa stores yung names ng mga hindi nagpush through sa party reservations. but common decency dictates that we shouldn’t that to others. after all, buyers can and have the right to change their minds. :)

  • 10. Tough Brat  |  February 23, 2010 at 7:00 pm

    I agree with this blog. I’m also a Multiply Online Seller, I myself experienced receiving orders which did not push through. Some did not respond to me after I gave them payment instructions. Others, after several exchange of email messages, opted to keep their mum about their order. Some did not get back to me at all after I replied back to confirm their order. I learned the hard way. This is why I require 50% downpayment for customized orders.

    I opted to just be silent about it because I feel it’s a waste of time and effort. After all, I am confident that I can still sell my products. I only reserve an ordered item for a week. After that, I consider the transaction unsuccessful and move on. So far, some of them did place an order again and the transaction was successful the 2nd time.

  • 11. nelly  |  February 23, 2010 at 10:24 pm

    i enjoy reading about Giftnook comment and others,Yes don’t waste a time about Bogus Buyer,we are here to earn money.At para sa akin Buyer or Not Buyer kailangan Entertain natin and if we see na they order in other site that is her right to choose because Customer sila and if they don’t like the items or price take it or leave it still many customer will come diba

  • 12. moiraine  |  March 13, 2010 at 1:22 pm

    “what i can’t take pa is the fact na parang ginagawa ng pang-blackmail para lang makabenta sila”
    – This happened to me once, the blackmail, I mean. I only get in touch with sellers that accept payment via bank deposit — if payment is only via G-cash, I don’t inquire anymore; This one site I inquired at said payment can be via bank deposit or G-cash. In my inquiry (via PM, on a Friday), I asked about the availability of the items I wanted, the total amount for the available items and the bank details. I received a reply (via PM) regarding everything but the bank details. So I waited. Near 5pm, I got a text asking me when I’d pay for my order. I said I’ll pay first thing on Monday and could I please have the bank details. I was told pay up via G-cash now or else I will be listed as a bogus buyer. I gave seller a mouthful. Seller conceded but doesn’t believe was at fault. Ay caramba. I deleted seller from my contacts list after I got the items.

  • 13. pinayandmoney  |  March 13, 2010 at 10:55 pm

    moiraine, are u the same kahlan_amnell is peyups?

    your seller is a prick. good that you gave her a mouthful. she deserves that.

  • 14. moiraine  |  March 14, 2010 at 11:20 am

    Probably not. I don’t remember registering at Peyups, but then it’s been a while since I visited any forum.

    She is. And so far, the only one among the seller I’ve encountered.

  • 15. mae  |  March 29, 2010 at 2:56 pm

    i completely agree. invasion of privacy kasi eh. i’m a seller and buyer as well. we sellers should be as friendly as possible to our customers, and should never induce them to pay nor to threat/blackmail them. wala naman kasi mawawala pag di nila binayaran kasi di pa naman nadedeliver yung goods. in fact, masmalaki pa nga yung risk sapart ng buyers kasi baka scmmer lang pala yung binibilan nila. tsk tsk.

    kuddos to you. two thumbs up :)

  • 16. Joy  |  August 23, 2010 at 12:23 am

    I disagree! :D why?
    coz for me, kung hindi gagawin ng mga sellers ang mag post ng bogus buyers/joy reservers.
    Magiging habit na ng mga bogus buyers ang mag place na lang ng orders tru online then leave/hang the sellers for somewhere,
    maghihintay ang sellers kung kaylan babayran ng reservers ung items specially kung pre-order ung orders ni buyers. kc need namin (sellers) byran un sa supplier just to process the orders.
    the worst pa is kung nag promise ang buyer na mag bbayad on said date then di naman pla tutupad,
    so ang nakikita ng solution ng seller para ma ease ang pag kainis, asar at galit sa buyer is to post her/him sa bogus buyers album. even if its bad or paninira ng 1 tao,
    pero hindi ba naisip ng buyer ang ginawa nyang panloloko sa seller?
    Logic/Common sense lang po kc yan,
    Don’t order if u don’t have money.
    Make a reading a daily habit.

  • 17. pinayandmoney  |  August 23, 2010 at 2:29 am

    joy, to protect yourself, you must give a deadline like 3 days. if the buyer doesn’t pay, then sell the item to someone else. but it doesn’t justify posting her contact details online just because she didn’t pay. it’s not like she got the item and ran off with it. there’s such a thing as libel, you know. :)

    walang panlolokong involved because hindi naman nakuha ng buyer yung item.

    powerbooks has a similar reservation system. interested buyers can reserve books for a LIMITED time. if the buyer doesn’t pay for it, powerbooks remove the reservation and sell it to other people. but do you see powerbooks posting their “joy reservers” online? no. at the end of the day, it’s all about sellers’ integrity.

  • 18. mocha frappe  |  August 23, 2010 at 5:11 am

    I agree.. its not fair for everyone not only for sellers but also for buyers.. im also an online seller for over a years. hindi naman ksi kelangan na may bogus list or bogus buyer na tinatawag, what i mean is bakit pa pag aaksayan ng panahon kung sa tingin mo ang isang buyer eh hindi sumusunod sa isang online shop policy, as a seller lets implement our policy, if your reservation lasts only for three days and your buyer failed to settled their payments, then let your transactions closed and offer your items to other interested clients. just let them know if they cant pay on agreement day..no more deals..

    let us be fair to each other..

    reverse: what if some of their(referring to “bogus buyer”) friends gusto bumili sayo ng item pero nagkasiraan na kayo bcoz of “bogus posting”) di ba parang kasiraan na din yun ng isang seller.., kasi instead n may bibili pa sayo na kakilala nya or friends nya,kabawasan na din yun kasi sisiraan ka n din nya s mga kakilala nya..

    thanks!! :D nagpapaliwanag lng din po..

  • 19. Laarni  |  August 23, 2010 at 8:52 am

    I agree with you!

    Datablitz has their own pre-order din for their video games, and they ask their customers to pay at least 500 pesos for the pre-order. Then they have a policy na kapag hindi mo binayaran ang the rest ng payment, your downpayment (P500.00) ay non-refundable na.

    Nasa maliwanag na terms and conditions lang yan.

    Anyway, I also blogged about this. Check out my blog here:

    http://www.laarnaay.com/bogus-buyers-hats/

    Cheers!

  • 20. nikki  |  September 2, 2010 at 8:06 pm

    ooh those multiply sellers really piss me off! very unprofessional. parang utak hayskul! they just want ruin other people’s names to “get back” at them.. “bogus buyers” are part and package of the business.. it’s not that it should be tolerated. but posting those rants speaks volumes of the seller’s character. just sell on ebay or something! you can put up a store. they have the tools to protect you and you can filter out buyers based on their feedback score. yun ugaling-“bogus buyer” rants, ive only seen that here in pinas. :( like, don’t be reactive, be proactive!

    I’ve sold in both US and Philippine ebay. and you know what I find? I find quite a number of let’s say.. hmm how do I put it.. “stupid” buyers from the Philippines! saying, “sori, na bid ko kala eh kelangan ko un isang product pero natalo ako..” or “pwede pa-cancel” or “walang na bang discount?..”… there are rules you know! I report them and after a while they cannot transact anymore. :)

    also… I’ve noticed a lot of people turning facebook into a marketplace. I find that inappropriate and lazy.

  • 21. Enn  |  December 13, 2010 at 9:03 am

    “Why raise hell against those who didn’t push through with the transaction? Why waste a lot of time and effort against that one person.”

    To release their feelings.

    Heck, bogus buyers are really frustrating. You set aside time to entertain them, you even use other resources, you buy a load, etc, then one day before, or even 2 hours before your meeting, they’ll text you they won’t buy anymore? That’s really frustrating.

    If the buyer can’t really commit, it would be better if he wouldn’t place his order. Don’t say something you can’t do!

    Did you know, dear nasty bogus buyers, that there is a law that can be used against you? I’ve just read about it yesterday because one of my subjects for this semester is Law.

    Art.1599, if I remember correctly. It says that if you cancel your order after you and the seller have agreed about the thing that should be delivered, you are required to pay for the damages brought because of the cancellation.

    Unfortunately, this law is hard to apply specially here on the internet where almost everyone’s anonymous. I badly wish there’s an ID system here on the internet.

    For the meantime, we’ll use Facebook as ID.

  • 22. ginintuang puson  |  March 10, 2011 at 5:37 pm

    Hi Enn, I definitely agree with your post! Bogus buyers should get recognition so that other sellers would be aware about them too.

    My mga tao talaga na wlang magawa sa buhay kundi mangmerwesyo ng ibang tao and it doesn’t mean na kapag meron ka ipost na bogus buyer eh masamang seller kna.

    Wla naman cgurong seller na mgmamaldita sa customer in no reason dba. Lahat ng seller considerate at pasensyoha, they will do everything pra lng mkabenta at ma satisfy customer nla at before the deal with the customer is closed, the customer is asked whether to agree or not on the terms the seller has for her shop. By then, if nag agree si buyer, wla na xang reason pra icancel ang transaction. or if meron man, in the agreed period of time, example 3 days after the order form is submitted.

    But if umabot na ng bwan ang pgpapa extend ng deadline at wla pa rn or dinidedma kna eh ndi na tama yun. Mahirap ba na prangkahin mo nlng si seller na ndi kna bibili kesa iignore mo lng xa. Ndi naman madali mg follow up. Maraming bagay ang naaaksaya. Kaya ky totally agree that BOGUS BUYER should be posted.

  • 23. pinayandmoney  |  March 12, 2011 at 6:03 am

    enn and ginintuang puson, i respect your opinions but at the of the day, i stand by my opinion that i will never support sellers who badmouth potential buyers. it’s just bad business. and i find no integrity in those kinds of sellers.

    and yes, sellers may keep posting the names and pictures of bogus sellers but just remember that you can be sued for defamation. and online sites are already admissible in court.

    sellers who posted defaming messages were able to release your feelings online, yes, but let’s see if they’ll be happy if these people sue them in court. definitely, wala kayong laban sa court.

  • 24. Laarni  |  March 12, 2011 at 7:42 am

    Actually, one reason kung bakit nagpopost ng ‘bogus buyers’ itong mga sellers na ito kasi wala silang benta at wala silang magawa. Sino bang busy shop na magpopost at bibigyan ng panahon ang “bogus buyers” na ito. Diba wala?

    lololol.

    seriously, normal lang na magbago ang isip ng mga buyers. anong magagawa nyo kung ng bumili? edi move on at let go na lang. Focus more on how to market your products, like read a good book about marketing. may matutunan pa kayo.

    Cheers!

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