SMART is not so smart
For the last two weeks, I’ve been trying to check the balance of my SMART Gold’s postpaid account. Three times a week, I would text BILL? to 211 in the hopes that I will know how much I need to pay the next paydays.
Lo and behold, I still haven’t checked my balance yet. Each time I text 211, I get the same auto-reply, “This transaction is currently unavailable due to ongoing system enhancements. Thank you for bearing with us.”
Fed up that I still haven’t checked it (the hard copy of the billing statement hasn’t arrived either), I called *888 to inquire.
For two consecutive times, and to my much consternation, I was automatically put on hold for at least 15 minutes. The first time I called *888, I hung up because my ears were hurting. The second time I called, I was still on hold even though I already chose the option “Lost cell phone.” This was terribly annoying and inconvenient. If some unscrupulous cell phone robber really took my cell phone, he could have made at least PhP1,000-worth of pasa load because it would take me a long time to have the line cut off.
And then there’s my SMART Bro account. The cutoff of my SMART Bro is every 25th of the month. And because I registered my SMART Bro online, I can access the billing statements via http://smart.com.ph/Corporate/Support/Smart+Bro+Online.htm
In the previous months, I was able to view my billing statements three to five days after the cutoff. But it’s already Dec. 4, almost 10 days after the cutoff, but SMART Bro still hasn’t updated my billing online.
Really, is this a smart way to treat SMART’s customers?