Globe responds to GCash scams
The last two weeks have been busy for me at my day job that I didn’t find the time to update Pinay and Money. This week is no different as I am still swamped with meetings but I tried to make time to update the blog.
If you are an eBay member like me, you might know someone who has been scammed by bogus sellers. And because eBay Philippines is still in its toddler stage, the auction site still lacks many security features that can go after bogus sellers. In one of the discussions I followed in eBay’s discussion board, eBay member lost_serafin posted that Globe has issued an advisory for those who have been scammed via its GCash facility. This is the email that lost_serafin received from Globe’s Customer Service:
Thank you for bringing this to our attention. Due to legal issues, there is a specific process we follow for G-cash complaints. For proper handling of such complaints, fill out the attached Gcash complaint form. Please accomplish 2 copies of the form (one for the business center; one for the complainant). Submit one copy to any Globe Business center. Have the other copy notarized and return it to the business center within 48 hours from the date of complaint or the next business day if the complaint was filed on a weekend or a holiday.
You shall also be asked to present the following:
a.) valid ID
b.) G-Cash Acknowledgement receipt (GAR)
c.) G-Cash Service Form (GSF)
d.) Official receipt (if applicable)
e.) G-Cash SMS confirmation (for P2P transactions)
The business center shall then validate the contested transaction and shall do the necessary actions. Thank you.
Globe Customer Service
This is the GCash Complaint Form that you can fill out if you paid a seller via GCash and that seller happened to be a scammer (download form).
Thank you to lost_serafin for emailing me the form. We hope this is a start for the eBay community to weed out scammers.