Missing Prize in the Green Cross and Glide Contest
This is how I describe my husband’s experience when he won the Green Cross “Glide Spot and Win” promo, managed by its third-party agency Ads101 Advertising.
My husband won an SMS contest by Green Cross last August. He received a text message giving him instructions to call Ads 101 Advertising so he could confirm his mailing address. He did give Ads 101 a call and gave our home address. Mind you, this is the second time he gave his address because when he entered the SMS contest, it was a requirement to send in his address.
A few weeks after, he received the mail from Greencross and was signed by Glide brand manager Catherine Apodaca. Further instructions were given and that my husband has to personally claim his prize Ads 101 Advertising in Paranaque City. The contact person is Rose Miranda and he must come during office hours. Please take note of the letter, which indicates that he won P5,000-worth of gift certificates from clothing store MEMO.
Hubby called Rose Miranda and asked if it’s possible to mail the prize (which are gift certificates) or meet halfway. Rose Miranda said it’s not possible and that hubby should claim it personally. Please note that we live in Fairview Park, Quezon City. Hubby’s work is also in Quezon City. Travelling from Quezon City to Paranaque is hell. It would take at least two hours to go there and another two hours to go back. Rose Miranda had the gall to tell hubby that if he’s complaining, he should take it up with the brand manager Catherine Apodaca. He called Apodaca’s number and couldn’t be reached. Either the number is wrong or it just didn’t exist.
The owner of Ads 101, Dorothy Cruz, also called my husband and told him he was being difficult. She reasoned that Paranaque is a major center of commerce. I don’t know where she got that idea it doesn’t take away the fact that the commute/drive from Fairview Park to Paranaque is hellish. And as if admitting how difficult they’re making it for the winners to claim the prize, Dorothy Cruz said that more than 50% of the winners haven’t claimed their prizes yet. This goes to show that more than half of the 56 winners find it difficult to go to Paranaque, considering that the contest was held in Quezon City offices.
Finally, we found some window to finally claim the prize. The only hitch was that it’s on a Saturday and he’s asking someone to claim it for him. He called Rose Miranda and asked if Ads 101 is open on Saturdays but she said no. Hubby asked if there could be someone who could be there on a Saturday so he could claim the prize. Perhaps, even a guard that he can get the prize from. By this time, Rose Miranda got angry and said, “Magbabayad pa ako ng tao at kuryente para tumao ng Sabado.” My husband retorted, “Bakit, ako din naman magbabayad ng tao at gasolina para pumunta sa Paranaque.”
After more rantings, she finally agreed to assign someone and we finally got the prize. But wait, there’s more. Come Monday time, our representative gave me the gift certificates and I was surprised to find out that it’s only P2,500. It clearly stated that the prize is P5,000 so where did the P2,500 go?!!
I asked our representative if that’s all Ads101 gave and she said yes. She also said she was asked to sign a waiver, which she didn’t bother reading, and that the Ads101 staff wrote down the serial numbers of the GCs given to her. After all the trouble we went through, we received the prize where half of it is missing. Tell me, won’t you be pissed, as well?
As of this writing, hubby is contacting Green Cross and Ads101. I’ll keep you posted on what happens next.
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